Shipping policy
Shipping policy
Free shipping on every order
Standard tracked shipping is free, with no minimum spend.
Delivery time Orders ship within 24 hours on business days. Most orders arrive in 5–8 business days. You'll get a confirmation email with tracking as soon as your parcel ships.
Delivery times are estimates, not guarantees. Carrier delays, customs checks and public holidays can add time.
Where we ship United States, Canada, United Kingdom, Australia and New Zealand.
Customs and import charges For international orders, any import duty or tax charged by your country is your responsibility.
Late or lost parcels If tracking hasn't moved for 10 days, email ThermaTech@wholebodycollective.info with your order number. We'll chase the carrier, and if the parcel is lost we'll send a replacement or refund you in full.
Wrong address We ship to the address given at checkout. If you spot a mistake, email us within 24 hours and we'll fix it if the parcel hasn't shipped.