Refund policy
Refund policy
60-day money-back guarantee
Try JB'S Paraxanthine for up to 60 days. If it isn't right for you, email us within 60 days of delivery and we'll refund you.
How it works
Email ThermaTech@wholebodycollective.info with your order number and a line about why it didn't suit you.
We'll email you the return address. Return postage is yours, unless the order arrived damaged or wrong.
We refund the price you paid for the product. Approved refunds go back to your original payment method within 5 business days. Your bank may take up to 10 more business days to show it.
The guarantee covers one order per customer. On subscriptions, it covers your first delivery.
Damaged, wrong or missing items If your order arrives damaged, you were sent the wrong item, or something is missing, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund that item, whichever you prefer.
Lost parcels If tracking hasn't moved for 10 days, email us. We'll chase the carrier, and if the parcel is lost we'll send a replacement or refund you in full.
Cancelling before it ships Email us as soon as possible. If your order hasn't shipped, we'll cancel it and refund you in full.
Your statutory rights This policy doesn't remove any right you have under the consumer law where you live. If you're in the UK or the EU, you can cancel an online order within 14 days of delivery. Email us within that time, then return the goods unused within 14 days of telling us, and we'll refund you within 14 days of receiving them.